Privacy Policy royel77 – Data Protection & Personal Information

1 Introduction

Royel77 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and protection of personal information you provide to us when registering or using the royel77 platform.

This policy complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and relevant international data protection standards. We are committed to managing your data responsibly and transparently.

The term "personal information" in this document refers to any information that can directly or indirectly identify you as an individual — including your name, identification number, email address, phone number, financial details, and platform usage information.

2 Types of Information We Collect

Royel77 collects your personal information in the following categories depending on the type of interaction you have with the platform:

3 How We Collect Information

Your personal information is collected through the following means:

• Directly from you — during account registration, the KYC process, deposit and withdrawal forms, and communications with our support team.
• Automatically — through cookies, server logs, and tracking technologies integrated into the platform when you browse or use our services.
• From third parties — identity verification providers, payment service providers, and regulatory bodies when required for legal compliance purposes.
• Via referral — if you register through a referral program, we may receive basic information about you from the referring member.

4 Purpose of Personal Information Use

Royel77 uses your personal information solely for the purposes stated below. We will not use your data for any other purpose without obtaining your consent first:

• Account management — account registration, identity verification, maintenance, and security.
• Transaction processing — processing deposits, withdrawals, and all financial transactions on the platform.
• Legal compliance — fulfilling KYC, AML (Anti-Money Laundering), and reporting obligations to relevant authorities.
• Customer Support — resolving inquiries, complaints, and disputes submitted by you.
• Platform improvements — analyzing usage patterns to improve user experience, performance, and new features.
• Fraud prevention — detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Communication — sending important notifications, account updates, and service-related information.
• Responsible gaming — monitoring gameplay patterns to identify signs of problem gambling and provide assistance where needed.

5 Sharing Information with Third Parties

Royel77 does not sell, rent, or transfer your personal information to external parties for marketing purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment service providers — to process deposits and withdrawals securely. They are bound by strict confidentiality agreements.
• KYC and identity verification service providers — to verify your identity as required by law.
• Game software providers — limited information required to operate games and verify fairness.
• Authorities and regulatory bodies — when required by law, court order, or regulatory compliance obligations.
• Integrated corporate entity — within the royel77 group of companies, subject to equivalent data protection standards.

6 Security & Data Protection

Royel77 implements a range of technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or accidental disclosure:

• 256-bit SSL encryption for all data transmitted between your browser and royel77 servers.
• Encryption of sensitive data (including financial information) in the database using industry-standard encryption algorithms.
• Role-based access control — only staff who require access to specific data to perform their duties are permitted.
• Continuous system monitoring to detect any intrusion attempts or suspicious activity.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• A tested incident response plan to ensure swift action in the event of a data breach.

In the event of a material data breach affecting your rights and freedoms, royel77 will notify you within a reasonable timeframe after we become aware of the incident, in accordance with applicable legal obligations.

7 Cookies & Tracking Technologies

Royel77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.

We use several types of cookies:

• Essential Cookies: Required for the platform to function properly. This includes login session cookies and security cookies. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can make improvements.
• Functional Cookies: Allows the platform to remember your preferences such as language and display settings.
• Analytics Cookies: Collects aggregated data on platform usage for internal analytics purposes.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the Royel77 platform.

8 Data Storage & Cross-Border Transfers

Your personal information is stored on secure servers. Data retention periods depend on the type of information and legal requirements:

• Active account data is retained for the duration of your membership plus at least 5 years after account closure, in line with AML legal requirements.
• Financial transaction records are retained for a minimum of 7 years for audit and tax compliance purposes.
• Support communication logs are retained for 3 years.
• Technical data and access logs are retained for 12 months.

In some cases, your data may be processed or stored outside Malaysia — for example, by payment service providers or gaming software providers operating globally. In all such cases, Royel77 ensures that an equivalent level of data protection is upheld through appropriate contractual agreements.

9 Your Rights Regarding Personal Data

As a royel77 member, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team: